Knowing the exact location of a team member or client can dramatically enhance the efficiency of remote assistance. That’s why Zoho Lens has introduced its cutting-edge Geolocation feature—bridging the gap between virtual guidance and on-the-ground reality. By utilizing real-time location data, technicians can provide faster, smarter, and more accurate troubleshooting, all without being physically present.
Real-World Use Cases of Zoho Lens Geolocation
Streamlining Construction Site Assistance
Picture a senior technician stationed at the main office, overseeing installations across multiple sites. A field worker encounters a challenge while setting up heavy equipment. Instead of struggling with unclear verbal directions, the technician requests the worker’s precise location through Zoho Lens. With a single tap, the worker shares their GPS coordinates, enabling the technician to assess the site remotely and provide step-by-step AR instructions. The result? Faster solutions with minimal downtime or miscommunication.
Enhancing Field Technician Efficiency
Now, imagine a field technician handling multiple service calls throughout the day. At one site, they run into a malfunctioning generator. Instead of waiting for assistance, they share their location with the main office. Instantly, a senior technician pinpoints their position and provides remote AR-based troubleshooting. This streamlined interaction eliminates delays, maximizes productivity, and ensures seamless workflow continuity.
How the Zoho Lens Geolocation Feature Works
This powerful feature is both simple and effective. Here’s how it functions:
Location Request: The technician initiates a request for the client or field worker’s location using Zoho Lens.
Client Authorization: The recipient receives a prompt to grant location-sharing permission.
Real-Time GPS Access: Once approved, the technician gains precise GPS coordinates, enabling accurate guidance.
Map Verification: The client can confirm their exact position using Google Maps or Apple Maps within the session.
Backup Location Data: If an address isn’t available, the technician receives latitude and longitude details to proceed with troubleshooting.
Proactive Location Sharing: The client can also share their location without waiting for a request, facilitating quicker assistance when needed.
Zoho Lens Geolocation is more than just a location-sharing tool—it transforms how remote support is delivered. By integrating real-time geolocation into AR assistance, technicians can offer tailored, location-aware solutions, no matter where the client is. Whether it’s fixing complex equipment or guiding on-site installations, this feature enhances efficiency, reduces delays, and ensures smooth collaboration from anywhere in the world.