This year brought innovative features and impactful updates to Zoho Assist, enhancing remote support for technicians and ensuring a seamless experience for users. The focus remained on creating efficient, feature-rich software tailored to the needs of remote desktop support.
Here’s a look back at some key milestones and updates from 2024.
Major Updates of 2024
As the year concludes, let’s revisit some of the most significant feature releases that transformed how technicians deliver remote support:
Feedback through surveys: A new feature allows technicians and customers to share their experiences, improving service quality.
Chat for self-service requests: Technicians can initiate chat sessions with customers through the portal before suggesting a remote agent download.
Independent file transfers: Files can now be exchanged between unattended devices without a full remote session.
Multi-monitor display in tabs: Technicians can view each monitor in separate browser tabs, enabling better navigation during sessions.
Zoho Voice integration: Seamless voice communication with Zoho Assist enhances collaboration during remote support.
Windows-Specific Enhancements
Improved native viewer: Faster navigation and effortless unattended access improve overall efficiency.
Custom screen resolution: Technicians can now adjust the screen resolution to meet their preferences.
Enhanced customer plugin: A lightweight installer ensures smooth performance and easy update verification.
MacOS Updates
Sequoia update: Enhanced performance for seamless support on the latest Mac systems.
Script execution: Technicians can securely run shell scripts with customer approval through the Mac Agent.
Streamlined plugin: Remote sessions can now be launched directly from the desktop.
Optimized video streaming: Reduced latency and better frame rates provide a smoother visual experience.
Universal app compatibility: Support for both Intel and Apple Silicon processors ensures optimized performance.
Linux Improvements
Wayland support: Compatibility with the modern, secure Wayland display protocol.
Peer-to-peer connectivity: Direct connections minimize latency and improve remote work efficiency.
Remote scripting: Bash scripts can be executed to handle diagnostics, updates, and security checks.
Mobile App Features
Command prompt for Android: Remote commands can now be run on rooted Android devices.
Android SDK: Organizations can integrate a self-service portal into their Android apps for added convenience.
Looking Ahead
As 2025 begins, Zoho Assist remains committed to delivering advanced features, robust security, and enhanced scalability.
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