The PhoneBridge gateway integration allows you to use the Daktela VoIP phone system under Zoho applications like CRM, Desk, and others
Pro Futuro Consulting and Daktela signed a cooperation agreement resulting in a joint offer of telecommunications services integrated with Zoho solutions. Customers gained access to, among other things, Daktela Contact Center integrated with Zoho CRM, and thus reached a brand new functionality: phone calls automatically become CRM elements.
The calling employees now have immediate access to data and contact history. So before and during the call, they have full access to up-to-date information.
Thanks to this functionality, employees can start a telephone call with a single click from their laptop. In addition, the system identifies the caller and presents selected data stored in the CRM application.
“Integration of Daktela Contact Center and Zoho CRM is another great step in reaching out our mission to put companies and their customers closer together and to help companies create excellent customer experience, seamless support and much more effective sales. Customers don’t have to waste time explaining multiple times who they are and what they need. The agent, sales person or support person can handle or serve customers faster without having to use several different systems or databases,” explains co-founder of Daktela Richard Baar.
The service enables users to dial a number directly from the CRM. To call a customer, they simply click on the phone number on the computer screen. Integration then connects to Daktela PBX and automatically dials the customer’s number. Calls can be automatically recorded and saved in the CRM system together with any additional data operator filled during the call
This functionality can be used by any company department where employees’ regular work involves telephone calls, negotiation and ongoing contact with customers. The offer is primarily aimed at sales departments, sales companies, call centers and others.
Customers have received implementation and service support from Pro Futuro Consulting on the Polish market. Daktela Contact Center includes announcements in 52 different languages.The Daktela and Zoho integrations can be downloaded from Zoho Marketplace or you can contact us and we will help you with the initial setup.